PCC

PCC LLC

Strategic Communications

Proven Results

Case Studies

Demonstrating measurable impact and proven expertise in federal disaster recovery communications and stakeholder engagement.

Case Study 1

Multi-Channel Disaster Outreach Campaign

Client

U.S. Small Business Administration (Office of Disaster Recovery & Resilience)

Role

Public Affairs Specialist

Impact Category

Community Outreach & Engagement

Challenge

Following a disaster declaration, many small businesses and residents were unaware of available SBA disaster loan programs, leading to low initial engagement and missed application opportunities. Communities needed rapid, coordinated outreach to ensure critical resources reached those who needed them most.

Solution

  • Coordinated with local emergency management agencies, chambers of commerce, and SBDCs
  • Organized and promoted EIDL workshops (virtual and in-person)
  • Created and distributed digital flyers and media messaging
  • Served as media liaison for local radio and TV interviews

1,000+

Stakeholders Reached

Across multiple counties through events and partnerships

10+

Outreach Events

Workshops and community engagement initiatives

Multiple

Media Placements

Local radio and television coverage secured

Impact

Improved access to critical recovery resources for businesses and residents, contributing to increased application rates and stronger community recovery engagement. Demonstrated ability to coordinate complex multi-stakeholder outreach initiatives under time-sensitive conditions.

Case Study 2

Strategic Stakeholder Engagement & Workshop Execution

Client

U.S. Small Business Administration (Office of Disaster Recovery & Resilience)

Role

Public Affairs Specialist

Impact Category

Stakeholder Relations

Challenge

Limited awareness among targeted business communities about Economic Injury Disaster Loans (EIDL), especially in underserved and rural areas. Needed to build relationships with local partners and coordinate effective outreach to reach communities with limited access to federal resources.

Solution

  • Identified and built relationships with key stakeholders (local officials, chambers, economic development offices)
  • Developed a Focus Stakeholder tracking system to manage outreach efforts
  • Coordinated co-branded webinars with SBDCs and partner organizations
  • Managed logistics, messaging, and post-event follow-up

20+

Strategic Partnerships

Local and regional stakeholder relationships established

Increased

Workshop Attendance

Across targeted communities

Consistent

Messaging

Across all partner organizations

Impact

Strengthened community trust and significantly improved the effectiveness of outreach efforts in high-need areas. Established a scalable stakeholder engagement model that improved coordination between federal, state, and local agencies while ensuring consistent messaging and improved program awareness.

Case Study 3

Media Relations & Crisis Communications Support

Client

U.S. Small Business Administration (Office of Disaster Recovery & Resilience)

Role

Public Affairs Specialist / Media Liaison

Impact Category

Media Relations & Crisis Comm

Challenge

Time-sensitive need to disseminate accurate disaster recovery information to the public through trusted media channels. Required rapid coordination with media outlets and development of consistent messaging to ensure accurate public information during crisis response.

Solution

  • Acted as primary point of contact for media inquiries
  • Coordinated interviews with local outlets (radio and TV)
  • Developed talking points and messaging aligned with SBA guidance
  • Supported real-time communication during disaster response efforts

Multiple

Media Placements

Across regional outlets

Timely

Information Delivery

To broad audiences

Strengthened

Public Credibility

During disaster response

Impact

Ensured critical information reached affected communities quickly, supporting informed decision-making and access to recovery resources. Demonstrated expertise in crisis communications, media coordination, and rapid-response messaging under high-pressure conditions. Strengthened agency credibility and public trust during critical disaster response period.

Ready to Work with PCC?

Our proven track record in federal disaster recovery communications demonstrates our ability to deliver results. Contact us to discuss how we can support your agency's communications needs.